It's worth keeping in mind that when running public user testing on PingPong, you are talking to individuals from all over the world. These testers are not directly controlled or employed by PingPong. We simply connect you to them so that you can hold a productive conversation and run effective research. If it's important for your company to have extra legal protection, we recommend to create a simple 1-page NDA and ask the tester to sign this before or at the beginning of the session. In this guide, we'll cover how to approach and handle NDAs with PingPong.
1. Let your users know
The first step is to let your users know about the NDA requirement in the project description and make sure to include an additional question in the screener. You can use something like this:
Are you willing and able to sign an NDA (non-disclosure agreement) before the session?
- I agree to sign an NDA (accept)
- I do not agree to sign an NDA (disqualify)
- I'm not sure (disqualify)
2. Create an NDA
Non-disclosure agreements (NDA) are legal contracts that prohibit someone from sharing information deemed confidential. To goal is to keep as simple and short as you possibly can while meeting a few necessary formal requirements. Check out our 2-page NDA for UX research template.
3. Use e-signature for signing
There are a bunch of free and paid solutions for the signing part. You can use Docusing, PandaDoc, SignEasy, etc. and most of them will have shareable links you can send to your participants directly. We'll cover using a free service, SmallPDF in this guide.
4. Ask your users to sign the agreement
After you have all three things down, you'll need to ask your scheduled participant(s) to actually sign the agreement. The best way to go about this is to send an email with your preferred signing solution and required steps well before the scheduled start time. You can check the email addresses of your scheduled participants by clicking on their name (profile) in the Scheduled sessions list.
With SmallPDF, you'll need to attach the PDF to the email. For this you can use and modify our template below:
