Pricing

Signing up with PingPong is free. What you pay depends on how much research you run.

€75 +VAT

per credit

1 credit buys a 30-minute session
1.5 credits buy a 60-minute session

Sign Up

Still not sure how it works?
Schedule a free personal demo

Terms?
  • Youll not be charged until you start your first research. When youre ready to begin, just top up your account with credits.
  • Well add VAT to your order if youre a UK customer, or if youre buying credits for non-business use inside the EU.
Benefits?
  • Users available from 50+ countries.
  • Automated scheduling of research sessions in your calendar.
  • Use of our video calling platform with desktop and mobile screen sharing.
  • Easy access to video recordings of your completed research sessions.
  • Automatic handling of all compensation for research participants, at no extra charge.

Frequently asked questions

Whats the difference between PingPong and UserTesting.com?

There are quite a few differences: were focusing on moderated user interviews. These are the ones where someone sits in the live session with the research participant and actively engages with them by asking questions. We think that running moderated sessions can give you much deeper insights.


Can I use PingPong with my teammates?

Absolutely! Its very easy to create a team in your PingPong account with centralised billing. You can add as many teammates as you like, so any of them can set up new research and browse through your research history. Its also possible for your teammates to sit in on live research sessions as Observers. Its the digital equivalent of a one-way mirror!


I dont want to use PingPongs user database. How can I run research with my own users?

No problem! We know that many of our customers need to talk to their own users. When you create a new research session, you can choose whether youd like to use our database or your own. If its the latter, well generate a unique link which you can share with them directly via email, MailChimp, Intercom or any other tool. If you never want to use our user database, its also possible to create an entirely white-labelled PingPong account and recruitment campaign and populate this with your own users.


How many research studies and interviews can I run?

Theres no limitations here. We charge per session, so simply top up your account with credits whenever you want to run more sessions.


How many concurrent studies can I run?

We have no limitations here either. Does your team need to run 5 different research sessions at the same time with different criteria? No problem! PingPong can handle that, plus much more!