- You’ll not be charged until you start your first research. When you’re ready to begin, just top up your account with credits.
- We’ll add VAT to your order if you’re a UK customer, or if you’re buying credits for non-business use inside the EU.
- Users available from 50+ countries.
- Automated scheduling of research sessions in your calendar.
- Use of our video calling platform with desktop and mobile screen sharing.
- Easy access to video recordings of your completed research sessions.
- Automatic handling of all compensation for research participants, at no extra charge.
Frequently asked questions
What’s the difference between PingPong and UserTesting.com?
There are quite a few differences: we’re focusing on moderated user interviews. These are the ones where someone sits in the live session with the research participant and actively engages with them by asking questions. We think that running moderated sessions can give you much deeper insights.
Can I use PingPong with my teammates?
Absolutely! It’s very easy to create a team in your PingPong account with centralised billing. You can add as many teammates as you like, so any of them can set up new research and browse through your research history. It’s also possible for your teammates to sit in on live research sessions as Observers. It’s the digital equivalent of a one-way mirror!
I don’t want to use PingPong’s user database. How can I run research with my own users?
No problem! We know that many of our customers need to talk to their own users. When you create a new research session, you can choose whether you’d like to use our database or your own. If it’s the latter, we’ll generate a unique link which you can share with them directly via email, MailChimp, Intercom or any other tool. If you never want to use our user database, it’s also possible to create an entirely white-labelled PingPong account and recruitment campaign and populate this with your own users.
How many research studies and interviews can I run?
There’s no limitations here. We charge per session, so simply top up your account with credits whenever you want to run more sessions.
How many concurrent studies can I run?
We have no limitations here either. Does your team need to run 5 different research sessions at the same time with different criteria? No problem! PingPong can handle that, plus much more!