Pricing

Signing up with PingPong is free. What you pay depends on how much research you run.
  • Instant

    "I want to run instant interviews with testers from PingPong's database"

  • Private Pool

    "I want to build a private research pool with my own customers"

75 +VAT

per credit

1 credit = 30 minute interview
1.5 credits = 60 minute interview

Includes all tester incentives

Tester Match Guarantee

— If we can't find testers for you,
we'll refund any unused credits.

  • Instant access to our global tester pool, containing more than 10k users.
  • We handle everything from recruitment, scheduling and recording to compensating—you can be speaking to users in just a few minutes.
  • Instant works best for consumer products with a general audience, but we can also assist you with recruitment if you have more niche requirements.

Frequently asked questions

  • What's the standard incentive for testers?

    Our standard incentive (which is included in your credit price) for a 30 minute interview is €20 ($25 in the United States) and is passed directly to testers via PayPal.

    We've found that for B2C focused research, this incentive level works well to attract testers.

  • Can we change the tester incentive amount?

    If you have more niche tester requirements, we can increase the incentive amount for you and increase your credit price accordingly to help attract more users to your research.

    When you're looking to interview testers from a niche audience, we may recommend increasing the incentive from €20 to €40. This would increase your credit price from €75 to €95.

    When you're looking for experienced professionals and you operate in the B2B field, we may need to increase the tester incentive to anything between €40-120, depending on the exact field and experience you're looking for.

  • What's the difference between PingPong and UserTesting.com?

    There are quite a few differences as we're focusing on moderated user interviews—the ones where a researcher leads a live video interview with the research participant and actively engages with them.

  • Can I use PingPong with my teammates?

    Absolutely! It's very easy to create a team with centralised billing in your PingPong account. You can add as many teammates as you like, so any of them can set up new research and browse through your research history.

    It's also possible for your teammates to sit in on live research interviews as Observers. It's the digital equivalent of a one-way mirror!

  • How many research studies and interviews can I run?

    There are no limitations here. We charge per interview, so simply top up your account with credits whenever you want to run more interviews.

  • How many concurrent studies can I run?

    We have no limitations here either. Does your team need to run 5 different research interviews at the same time with different criteria? With PingPong you can!

Starter

1000 users
10 interview credits per month

250 +VAT

/month
+ user incentives

Growth

2500 users
25 interview credits per month

500 +VAT

/month
+ user incentives

Enterprise

Larger limits
Multiple private pools

 

Available
on request

Frequently asked questions

  • How does the incentive system work?

    You can choose the incentive amount (0-100) and the currency (USD and EUR). If a tester books an interview, we charge their incentive + 10% on your credit card. Once their interview is successfully completed, we pay the tester within 7 days via their PayPal account.

  • How long can I use Private Pool credits?

    Credits for Private Pool are available for 3 months.

  • Can I import a list of emails to add to my Private Pool?

    This functionality is not available at the moment. Users must sign up to your private pool by themselves through your branded PingPong landing page or for one of your active research projects on PingPong.